Terms of Service

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between Vysync Technologies Pvt. Ltd. ("Vysync", "we", "us") and the client or entity ("Client", "you") entering into a Statement of Work, purchase order, proposal, or accessing our digital products.

Any individualized Statement of Work (SOW), Master Services Agreement (MSA), or Service Level Agreement (SLA) executed between Vysync and the Client shall supersede these general terms in the event of any explicit conflict.

Vysync provides custom software engineering, UI/UX design, cloud architecture, AI solutions, and ready-to-deploy platforms as agreed upon in writing:

• Sprint Delivery Model: Projects follow iterative sprint cycles with transparent demos, backlog visibility, and milestone milestones.
• Acceptance Criteria: Deliverables are subject to a standard 14-calendar-day User Acceptance Testing (UAT) review period unless specified otherwise in the governing SOW.
• Change Management: Requests altering baseline project scope, architecture, or timelines are documented via mutual Change Orders with revised budget and ETA calculations.

We believe in unequivocal client ownership of proprietary business solutions:

• Client Deliverables: Upon full and final settlement of all invoiced fees, Client retains 100% exclusive ownership of custom source code, application assets, designs, databases, and business algorithms specifically developed for Client.
• Pre-existing Libraries & Tools: Vysync retains ownership of its pre-existing proprietary frameworks, boilerplate libraries, AI accelerators, and open-source tooling. Vysync grants Client a perpetual, worldwide, irrevocable, royalty-free license to use, modify, and deploy such embedded components solely within the deliverables.
• Client Materials: Client retains exclusive ownership of all data, branding, trademarks, documentation, and materials provided to Vysync for the fulfillment of services.

For clients subscribing to or deploying Vysync software platforms (such as Vysync HRMS, Vysync CRM, or On-Demand Mobility suites):

• License Grant: Vysync grants a non-exclusive, revocable, non-transferable subscription license to access the cloud platform during the active term.
• Service Availability: We target 99.9% application uptime for hosted cloud tiers, excluding planned maintenance windows communicated at least 48 hours in advance.
• Acceptable Use: Users shall not reverse-engineer, decompile, launch automated penetration scans without written authorization, or utilize the platform for unlawful activities.

Commercial terms are structured transparently per executed contract milestones:

• Payment Windows: Standard invoices are payable within 15 to 30 calendar days of invoice date, unless otherwise agreed.
• Taxes: All rates exclude applicable taxes (such as GST or international withholding taxes), which will be itemized on the final invoice as required by statutory law.
• Late Settlements: Invoices remaining unsettled past 30 days of the due date may accrue interest at 1.5% per month or the legal statutory ceiling.

Both parties agree to treat all exchanged non-public business, technical, financial, and architectural information as strictly confidential:

• Standard of Care: Neither party shall disclose Confidential Information to any third party without prior written consent, exercising the same degree of care used to protect its own sensitive assets.
• Permitted Disclosure: Disclosures are restricted to employees, legal counsel, and contractors requiring access under equivalent confidentiality duties.
• Term: Confidentiality commitments endure for five (5) years following the termination or completion of an engagement, with trade secrets protected indefinitely.

We build production software to strict enterprise engineering standards:

• Warranty Period: Vysync provides a 30-day complimentary post-launch warranty covering any reproducible defects or bugs deviating from agreed functional specifications.
• Limitation of Liability: To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, punitive, or consequential damages. Vysync's aggregate liability under any engagement shall not exceed total fees paid by Client to Vysync in the preceding 6 months.

Either party may terminate an engagement for material breach upon 30 days written notice if such breach remains uncured. In the event of termination, Vysync will cleanly deliver all completed code, Git repositories, cloud credentials, and assets up to the effective termination date.

These Terms shall be governed by and construed in accordance with the laws of India. Any unresolved dispute arising out of or in connection with these Terms shall be resolved through good-faith executive escalation, followed by binding arbitration in Bengaluru, Karnataka, India.

All formal legal notices, contract questions, or licensing requests must be delivered in writing to our corporate office or via email to our team at sales@vysync.com.